FAQ
Yes. All MGI products are vegan, cruelty-free, and certified by Leaping Bunny & PETA.
Some of our products contain nut and seed oils and we work to fully convey this ingredient information through the ingredient list on our packaging and our website in accordance with applicable federal, state and local regulations. Additionally, our products are manufactured in a facility that also processes products that contain nuts, so there is a possibility of cross-contamination (including tree nuts). Common nut, seed and other allergens like coconut are listed below by product. However, you are advised to review the full ingredient listings for each product before purchase and use, which can be found on our website by using the links below.
Though nothing in our formula has been identified as unsafe for pregnant or breastfeeding persons, however we recommend sharing our ingredient list with your healthcare providers for review before using.
Email our team at info@mgiskin.com. (please include your order number) within 30 days of receiving your order and we'll help you out ASAP with any returns and additional questions.
Shipping & Delivery
We process and ship orders M-F, excluding holidays. Most orders placed before 12 PM EST will ship same day. Please allow up to 2-3 business days for orders to be processed before shipping. Your order may take longer to ship if we're experiencing high order volume. You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the carrier.
Orders to Europe generally arrive within 3-5 business days for most countries but can take longer depending on the country.
Orders to Canada generally arrive within 5-9 business days for most provinces but can take longer depending on the province. Please review our Canada-specific shipping FAQ for estimate transit times on each province.
On average, USA orders are delivered within 9-13 business days after fulfillment, sometimes sooner.
$19 Standard shipping costs in Canada
$13 Standard shipping to USA.
5€ Standard shipping costs to France.
9€ Standard shipping costs to Europe.
30AED - 50 AED Standard Shipping Fee to Middle East
ORDERS AND PAYMENT
You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.
Email our team at info@mgiskin.com (please include your order number) within 14 days of receiving your order, and we'll help you out ASAP with any returns and additional questions.
We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa) in addition to PayPal and Apple Pay. Installments are available
Your credit card will be charged as soon as your order is processed.
No sweat, just select the prompt to reset it and save it for next time :)
As a new brand, we have a limited amount of inventory available for customers to purchase. To ensure access to our products, our fraud system may cancel orders from customers attempting to rapidly purchase within a short duration, to protect all parties. It’s in violation of our terms and conditions to create multiple accounts in order to place orders. MGI SKIN strives to protect its customers and the brand’s integrity by adhering to compliance standards, including our Terms of Service. Please visit this pageto review our Terms of Service.
Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact our team immediately at info@mgiskin.com with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.
CONTACT US
Feel free to reach out to us at any time — we’re here for questions, product recommendations, and feedback. Just email info@mgiskin.com.